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Learning Safely with Flaem

Last updated: October, 2025

Our Promise: Learning Should Always Feel Safe


At Flaem, we believe every young person should have the freedom to learn, play, and grow in a safe, positive environment — online and offline.
We’re committed to protecting children, families, and educators through strong privacy, safeguarding, and digital well-being standards.


Whether you’re exploring a story, joining a coaching session, or taking on a money challenge, you can count on us to keep safety at the heart of every adventure.


For young adventurers


Flaem is a safe place to learn about money, ideas, and creativity.
We’ll never ask for your private info, and you can always talk to your parent or guardian if something feels off.


1. How We Keep You Safe


Safety isn’t an afterthought at Flaem — it’s part of our design.


Here’s how we protect every learner:

 

  • Parental consent: Children under 13 need a parent or guardian to sign up.

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  • Data minimisation: We collect only the information we truly need.

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  • Secure systems: Our website runs on trusted platforms with industry-standard encryption.

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  • Human moderation: We review all community spaces, comments, and story submissions.

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  • Trained coaches: All coaches hold current DBS checks and follow our Safeguarding Policy.

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  • No direct ads to kids: We never allow intrusive advertising or product promotion.

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  • Clear reporting channels: Parents and young people can report any issue directly via hello@flaem.co.uk.


For young adventurers


We keep your adventures safe by checking everyone who works with us and protecting your data.
If something online makes you feel unsure, tell your parent or email us straight away.


2. For Parents and Guardians


We know that parents and carers want to trust that their children are safe while learning online.


Flaem’s approach to safety is guided by transparency, consent, and respect:

 

  • You can view, update, or delete your child’s data at any time.

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  • All communications for under-13s go through parents or guardians.

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  • You’ll always be informed if your child joins an event or activity.

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  • We work only with partners that meet our safeguarding and data-protection standards.


See our Privacy Policy for full details of data use and consent.


3. Digital Well-being and Kind Communities


Flaem encourages positive digital citizenship — helping young people learn to behave kindly and respectfully online.
We use a Community Code of Conduct to ensure all online interactions are friendly, constructive, and inclusive.


We also provide guidance to help children and parents:

 

  • Manage screen time sensibly

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  • Recognise online scams or misleading content

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  • Balance learning and rest


If you ever feel that a member or story breaks these principles, contact us immediately.


For young adventurers


Being kind online is part of being smart with money and ideas!
Respect others, use friendly words, and tell an adult if someone isn’t nice.


4. Working with Trusted Partners


Sometimes, Flaem teams up with trusted companies and educators to make our stories and challenges even more exciting.


When this happens:

 

  • The partnership will always be clearly marked (e.g., “In partnership with…”).

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  • All content remains educational and age-appropriate.

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  • No personal data is shared with sponsors without explicit parental consent.


For details, visit our Advertising, Partnership & Sponsorship Policy.


For young adventurers


If you see a story with a real company name, don’t worry — it’s part of learning how money and business work!
It’s always checked by Flaem first to make sure it’s safe.


5. Your Privacy Rights


We treat your information with the same care we’d want for our own families.


Under the UK GDPR, you have the right to:

 

  • Access the data we hold about you or your child

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  • Ask us to correct or delete it

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  • Withdraw consent at any time

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  • Lodge a complaint with the ICO (Information Commissioner’s Office)


Our Privacy Policy explains exactly how your data is used and protected.
We never sell your information or use it for third-party marketing.


6. Reporting Concerns


If you have a concern about safety, privacy, or behaviour within the Flaem community, please contact us immediately.


📧 hello@flaem.co.uk


We will respond within 3 working days and handle your report in line with our Safeguarding Policy.


If you ever believe a child is at immediate risk, please contact:

 

  • Police: 999 (UK)

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  • NSPCC Helpline: 0808 800 5000

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  • Childline: 0800 1111


For young adventurers


You can always talk to your parent, a teacher, or email us if something online doesn’t feel right.
You’re never alone — speaking up keeps everyone safe. 💚


7. How This Page Connects with Other Policies


Flaem’s safety promise is supported by our wider policies:

 

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Together, they form our Trust & Safety Framework, ensuring that Flaem is a secure, transparent space for families and learners.

 

8. Quick Safety Checklist for Families


✅ For Parents

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  • Review Flaem’s privacy and cookie settings together

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  • Talk about what’s okay to share online

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  • Report any suspicious links or messages

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  • Join your child for their first session


✅ For Young People

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  • Keep your password private

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  • Be kind and respectful in chats or forums

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  • Ask an adult if something feels wrong

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  • Take breaks between learning adventures


Final Message for Young Adventurers


Flaem is a place where learning is fun, creative, and safe.
You can explore, make mistakes, and grow — just remember to be kind, stay curious, and always ask for help when you need it. 

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