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Safeguarding Policy

Last updated: October 2025

1. Introduction

At Flaem Ltd (Company No. 16685892), we are committed to providing a safe, positive, and empowering

environment for all young people.


Safeguarding is everyone’s responsibility — our staff, partners, parents, and the young people who use our platform.

We design every story, coaching session, and online interaction with safety, respect, and well-being at the heart of our mission.

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Contact: hello@flaem.co.uk

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2. Our Commitment

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Flaem is built on a simple promise:

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Every young person deserves to learn and grow in a safe, supportive, and inspiring space.

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To uphold this, we:

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  • Protect children and young people from harm, abuse, exploitation, and neglect
     

  • Promote well-being, equality, and inclusion in all content and interactions
     

  • Train anyone working directly with young people in safeguarding principles
     

  • Follow UK law, Keeping Children Safe in Education (2025), and Working Together to Safeguard Children (2018, updated 2023)
     

For Young Adventurers:

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Flaem is your safe place to learn and create. If anyone makes you feel uncomfortable, confused, or upset — tell a grown-up you trust or message us. You’ll never be in trouble for speaking up.

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3. Who This Policy Applies To

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This policy applies to:

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  • All staff, contractors, and volunteers working for or on behalf of Flaem
     

  • Parents or guardians engaging in our coaching and learning programmes
     

  • Partners, suppliers, and third parties who deliver services with us
     

4. Roles and Responsibilities

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  • Designated Safeguarding Lead (DSL) - Ensures all safeguarding measures are implemented and concerns are handled appropriately

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  • Deputy DSL - Supports the DSL and steps in if they are unavailable

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  • All Flaem Staff and Coaches - Receive safeguarding training and report any concerns immediately

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  • Parents/Guardians - Monitor participation and discuss online safety regularly with their child

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  • Young People - Speak up if something feels wrong or unsafe

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Our Designated Safeguarding Lead can be contacted via hello@flaem.co.uk (Subject: Safeguarding – Confidential).

 

5. Recognising Signs of Abuse or Neglect

 

Abuse can take many forms — physical, emotional, sexual, or neglect.
Flaem staff are trained to recognise early signs of harm, including online grooming, bullying, or exploitation.

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If we suspect a young person is at risk, we follow strict internal procedures and report to appropriate authorities, such as local safeguarding boards, CEOP, or the police.

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For Young Adventurers:


If someone online asks for your photo, money, or to keep secrets — stop! Tell your grown-up or email us right away.

 

6. Online and Digital Safety

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Flaem’s online safety standards include:

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  • Moderated and filtered content (no public posting without approval)
     

  • Age-appropriate design and privacy settings
     

  • Parental oversight for children under 13
     

  • Secure hosting and data protection compliant with UK GDPR
     

  • No direct messaging between children and staff outside approved, monitored channels
     

We review safety settings regularly to ensure consistent protection.

 

7. Working with Coaches and Partners

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All Flaem coaches, mentors, and external collaborators who interact with young people:

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  • Undergo enhanced DBS checks where applicable
     

  • Receive safeguarding and child protection training
     

  • Sign the Flaem Code of Conduct
     

  • Agree to use approved platforms for all sessions (no private contact or social media messaging with minors)
     

Any concerns are escalated immediately to the Designated Safeguarding Lead.

 

8. Reporting a Concern

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If you have a safeguarding concern:

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  1. Email hello@flaem.co.uk (Subject: Safeguarding Concern – Confidential)
     

  2. If a child is in immediate danger, contact 999 or local children’s services
     

  3. You can also report online exploitation or grooming to CEOP: www.ceop.police.uk
     

Every report is treated seriously and handled with care, confidentiality, and urgency.

 

9. Data Protection and Record Keeping

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We only collect and store safeguarding records when necessary.
All data is stored securely and shared only with authorised agencies if a young person is at risk.
Our practices comply with UK GDPR and Data Protection Act 2018.

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See our Privacy Policy for details.

 

10. Safer Recruitment

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Flaem follows a safer recruitment process to ensure anyone working with young people:

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  • Is suitable for the role
     

  • Understands safeguarding expectations
     

  • Passes necessary checks before beginning work

 

11. Related Policies and Guidance

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Flaem’s safeguarding responsibilities are supported by several complementary policies that together ensure a safe, transparent, and positive environment for all young people and families engaging with our services.

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This Safeguarding Policy should be read alongside the following documents:

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Together, these policies reflect Flaem’s commitment to the highest standards of child protection, digital safety, and ethical education practice.

 

12. Review and Updates

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This policy is reviewed annually or after any major change in legislation or practice.
Next review due: October 2026

 

🧩 Quick Safety Tips for Parents

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✅ Talk regularly with your child about their online activity
✅ Keep devices in shared spaces where possible
✅ Encourage questions — no topic is off-limits
✅ Remind your child: they’ll never get in trouble for speaking up
✅ Save hello@flaem.co.uk in your email for quick access

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🟢 Safety Pledge

 

At Flaem, we promise to:


💬 Listen if you speak up
🛡️ Keep your information safe
🚫 Stop anyone who breaks the rules
💫 Help you learn with confidence

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